"A help desk application that allows you to manage customer service issues from initiation to resolution"
BuzCSM is a powerful trouble ticket and help desk application. It provides two-way communication with your users from the web interface or any email client. BuzCSM is ideal as a help desk application, a comment submission system or for any environment where customers or members need to communicate with staff.
- Customize departments, categories, priorities and mail settings
- Define user roles, notifications and ticket submission pages
- Create tickets on behalf of a customer or member
- Spawn tasks from individual tickets and assign them to staff
- Built-in search tools help to diagnose common issues
- Track and report on ticket system activities